Question 1

How long does testing take?

Accepted Answer

Turnaround times vary by service — typically 5 to 14 business days after we receive your sample, depending on the test. Most individual services are completed in 5–7 business days. You can view exact timelines on each service page and track your order status in real time from your dashboard.

Question 2

What sample quantity do I need to send?

Accepted Answer

Most tests require a minimum of 5–10 mg of peptide. Exact requirements are listed on each service's detail page. If you're unsure, contact us before shipping and we'll advise you.

Question 3

How are results delivered?

Accepted Answer

Results are attached to a notification email as soon as they are available, and they are also accessible as a digital report in your account dashboard. Reports include raw data, analysis, and a summary.

Question 4

Do you accept international samples?

Accepted Answer

We can accept samples from most countries, although the advertised turnaround time may be impacted depending on transit time and customs. Please ensure your shipment complies with your country's export regulations, the import regulations of the US, and includes all required documentation and information required by US Customs. We are not responsible for delays or damaged samples on international orders due to improper paperwork or other reasons that are beyond our control.

Question 5

Can I request a rush turnaround?

Accepted Answer

Rush processing is available for select services. Contact us before placing your order to confirm availability and pricing for expedited testing.

Question 6

What happens if my sample is insufficient?

Accepted Answer

If we receive an insufficient sample, we'll contact you immediately. You may ship an additional sample or receive a partial refund for services that cannot be completed.

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